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I love my job with a passion, I have a high service
standard and see myself as my customers' personal
interior designer. When planning a new bathroom,
I tell people to think long and hard about what they
want now, and how that might change in the next
few years. Trend-wise, I've noticed an increase in
shower only rooms, be they wetrooms or walk-in
showers. Personally, I'm a big fan of shower panels
- no grout lines and so easy to clean.
I was told by a friend that Wickes was a great company
to work with, so I set my sights on becoming a Wickes
approved installer. When joining, my jobs were often
checked to make sure that I was meeting their high
standards. One of the great things about Wickes is
their two-year Workmanship Guarantee. Customers
have the peace of mind that if a drawer sticks or one of
the gadgets starts playing up, someone will come back
and sort it. It's very rare that I'm asked to go back, but
I'm always happy to if needed.
The best thing about being a designer is the variety.
Every customer is different, and no two bathrooms
are identical. One of the main pieces of advice I give
to every customer is to focus on getting the plan
right before talking too much about the cost. I want
them to have a bathroom they'll love and then it's my
responsibility to bring it in on budget. I love when a
customer comes back to me at the end of a job to
Head of Customer Proposition
Bathrooms play an increasingly important role
in our homes, they are one of the few remaining
sanctuaries where we can still find some "me time"
say it's better than they'd imagined it was going to be.
and focus on ourselves. They should be beautiful as
well as functional and the process of transforming
them should be made as easy as possible for our
customers. This is what we have all worked hard to
achieve and l'm delighted it is now ready.
It's easy to book a free appointment with a Design Consultant.
Call 0800 011 3031, visit wickes.co.uk/designconsultant
or hover your smartphone camera over this QR code.